Any damage or discrepancy of the ordered product should be communicated to the deliverer while receiving and should be communicated with Big-O Shop through email (info@bigosolution.net) within 24 hour of receiving the product.
Customer will get replacement of the discrepancy or damage product without any additional cost of product and shipping charges.
The replacement of the product is not applicable if any damage or quality downgrade occurs by nature or any other inevitable circumstances.